Frequently Asked Questions
Everything you need to know about bringing Klyvera comfort into your home.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location. Large furniture items requiring white-glove delivery may take up to 14-21 days.
What is Klyvera's return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable unless they arrive damaged or defective.
Do you offer assembly services for large furniture pieces?
Yes, we offer professional assembly services for an additional fee at checkout. If you select 'White Glove Delivery,' our team will deliver, assemble, and remove all packaging materials from your home.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. For large freight shipments, the carrier will contact you directly to schedule a delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger home investments.
Are your wood products sustainably sourced?
At Klyvera, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact while maintaining premium quality.